Macy’s switching inactive store cards to Mastercard
Posted on August 22, 2007
Filed Under Mastercard | 2 Comments
Macy’s Inc., the nation’s second-largest department-store chain, is switching 3.5 million inactive namesake credit cards to Citibank MasterCards that can be used to make purchases anywhere.
Macy’s mailed letters in July to holders of accounts that haven’t been used in two years, explaining that cards would be sent in September unless people said they didn’t want them, spokesman Jim Sluzewski said today. After getting MasterCards, people can choose to cancel by telephone or not activating them.
The switch is part of Macy’s alliance with Citigroup Inc. to jointly manage the department store’s credit-card operations. Macy’s Inc. generated proceeds of $4.6 billion from selling its credit-card receivables to Citigroup in four transactions completed in July 2006.
Macy’s has another 24 million active cardholders, spokesman Sluzewski said. The New York Post reported about the card switch earlier today.
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2 Responses to “Macy’s switching inactive store cards to Mastercard”
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You need to watch your charges on Macy’s credit card. I am disputing charges on my account, I requested back transaction information over 6 months ago and still haven’t received any information. Was told it would cost $5.00 for a copy of each month’s information I told them find its been a month now and haven’t received anything. Sounds like there was some computer problems some where and information was lost.
I am writing this messege hoping that I can get a problem resolved with my account.
My wife got the opportunity to pay off our balance in whole last month. We then received a statement that said we had a $10 credit on it. Since we also decided to close our account due to some financial restructuring we are doing, we did not think to much about the $10 credit.
To our surprise, and anger, we received a call at 730am yesterday 24 Aug, 2008. My wife picked up the phone and was told by one of your incompotant customer service rep’s, that had the grammer of an east L.A. resident, that we were behind two months!!!! I ask how can we be 2 months behind, when we paid our account in full, and had a $10 credit?!!!!!
She then asked to spaek to one of his supervisers, and was refused the option to do so. He told her that he would tell him what ever she told him. By then she was extreamly bothered by this matter this was being handled. She told him to ask what was goin on with the overdue charge, and this had better not of affected our credit. He came back on the phone and claimed, “the matter has been taken care of”. We demanded that this person send un writen proof that this had not put a negative remark on our credit. He then turned around and told my wife that “she did not have to be rude about it” then hung up on us. We did not for once conduct ourselves in an unprofessional manner.
I am in the mortgage business, and am an active duty member in the US ARMY. My wife and I, have worked our buts off to keep our credit impecable. And has been a quite a strugle durring the last year. Also, we did pay off our complete balance that we had on this account witch was in excess of $5000. Unlike the good part of the public these days filing for BK, or just not paying thier bills. We stood apart and paid you in full. Instead of seeing this and saying good job, we get this for our determination to stay in good standards with your company.
I am going to be demanding on this matter and request that you CALL ME, in the next 24 hours on this matter. We are inthe process of looking into buying another rental property, and with this happening, our chance of doing this, is going to kill any chances of doing so.
If I do not receive any contact on this matter, I will be contacting my lawer, and he will be filing for a lawsuite.
MANUEL I ZAMORA